{"registry_version":"2026.1025.387","generated_at":"2026-10-25T06:27:00Z","content_sha256":"089d16f627d9365e3d0663cc8069203706d7cb23a76c332226e29686968811a5","signed":true,"signature":{"key_id":"ed25519:74ca19268e364242","algorithm":"ed25519","expires_at":"2026-11-24T06:27:09Z","expired":false,"manifest":"/registry/manifest.json"},"id":"customer-io/workspace","name":"Customer.io workspace","vendor":"Customer.io","status":"researched","last_verified":null,"last_researched":"2026-10-25","summary":"Customer messaging platform (email, SMS, push). Needs account verification and an authenticated sending domain before emails reach your audience; Track and App API credentials per workspace.","account_model":null,"prerequisites":[{"need":"A live company website and a domain with DNS access","note":"Customer.io reviews your website, domain and use case during account verification."}],"identity_requires":[],"have_ready":[{"kind":"live_website","description":"Public company website on your sending domain","why":"Account verification checks your website, domain and intended use case.","needed_for":["account-verification"],"auto_check":"website_live","source_url":"https://docs.customer.io/accounts/account-verification/"},{"kind":"other","description":"DNS access for the sending domain","why":"MX, SPF, DKIM and DMARC records are needed to authenticate the domain.","needed_for":["add-dns-records"],"auto_check":"dns_record","source_url":"https://docs.customer.io/journeys/channels/email/deliverability/authentication/"}],"steps":[{"id":"sign-in","title":"Sign in or create a Customer.io account","summary":"Sign in to Customer.io. If you have no account yet, you create it yourself; verapli does not create accounts.","route":"guided","gate":"human_login","human_only":true,"gate_label":"You sign in","depends_on":[],"optional":false,"url":"https://fly.customer.io/login","lead_time":null,"preflight":[],"captures":null},{"id":"account-verification","title":"Pass account verification","summary":"Customer.io verifies new accounts automatically; some need extra review and you will get an email from win@customer.io asking how people subscribe and for a sample message. Until verified, emails go only to your test delivery address.","route":"guided","gate":"third_party_review","human_only":true,"gate_label":"The provider reviews it","depends_on":["sign-in"],"optional":false,"url":null,"lead_time":null,"preflight":[],"captures":null},{"id":"add-domain","title":"Add your sending domain","summary":"In the workspace's email settings add your sending domain and open Show Records.","route":"guided","gate":"human_submit","human_only":true,"gate_label":"You press submit","depends_on":["sign-in"],"optional":false,"url":null,"lead_time":null,"preflight":[],"captures":null},{"id":"add-dns-records","title":"Add MX, SPF, DKIM and DMARC records","summary":"Add the MX, SPF TXT and DKIM TXT records on your cio##### subdomain, and a DMARC TXT at _dmarc on the root domain (minimum v=DMARC1; p=none). Do not delete existing root records. Click Verify domain.","route":"guided","gate":"none","human_only":false,"gate_label":null,"depends_on":["add-domain"],"optional":false,"url":null,"lead_time":{"official":{"text":"Verification can take up to 72 hours.","source_url":"https://docs.customer.io/journeys/channels/email/deliverability/authentication/","source_title":"Customer.io docs - Domain authentication"},"reported":null,"typical_minutes":null},"preflight":["dns_record_resolves"],"captures":null},{"id":"create-credentials","title":"Create API credentials","summary":"In Account Settings > API Credentials create a Track API credential set (for sending data) and an App API key (for triggering messages) for the workspace. App API keys are shown only once.","route":"guided","gate":"human_submit","human_only":true,"gate_label":"You press submit","depends_on":["sign-in"],"optional":false,"url":null,"lead_time":null,"preflight":[],"captures":"CUSTOMERIO_APP_API_KEY"}],"gates":[{"step":"sign-in","gate":"human_login","label":"You sign in"},{"step":"account-verification","gate":"third_party_review","label":"The provider reviews it"},{"step":"add-domain","gate":"human_submit","label":"You press submit"},{"step":"create-credentials","gate":"human_submit","label":"You press submit"}],"lead_times":[{"step":"add-dns-records","what":"Add MX, SPF, DKIM and DMARC records","official":{"text":"Verification can take up to 72 hours.","source_url":"https://docs.customer.io/journeys/channels/email/deliverability/authentication/","source_title":"Customer.io docs - Domain authentication"},"reported":null}],"outputs":[{"name":"CUSTOMERIO_APP_API_KEY","description":"Customer.io App API key (Bearer) for transactional and broadcast API calls. Customer.io names no env var; this name is a verapli convention.","secret":true,"example_format":null,"environments":null}],"renewals":[],"estimated_minutes":null,"guide_url":"https://verapli.com/guides/customer-io/workspace"}