{"registry_version":"2026.1025.387","generated_at":"2026-10-25T06:27:00Z","content_sha256":"089d16f627d9365e3d0663cc8069203706d7cb23a76c332226e29686968811a5","signed":true,"signature":{"key_id":"ed25519:74ca19268e364242","algorithm":"ed25519","expires_at":"2026-11-24T06:27:09Z","expired":false,"manifest":"/registry/manifest.json"},"id":"twilio/toll-free-verification","name":"Twilio toll-free verification (US/Canada SMS)","vendor":"Twilio","status":"researched","last_verified":null,"last_researched":"2026-10-25","summary":"Verify a US/Canada toll-free number so it can send SMS. Unverified toll-free numbers are blocked from sending; Twilio reviews the business, use case and opt-in proof.","account_model":{"summary":"Each toll-free number in a paid Twilio account gets its own verification request (HH… SID), linked to a Trust Hub customer profile (BU…) describing the business. ISVs can link profiles to subaccounts per customer.","accounts":[{"name":"Twilio account (paid)","kind":"organisation","required":true},{"name":"Trust Hub Primary Customer Profile (BU…)","kind":"organisation","parent":"Twilio account (paid)","required":true,"note":"Set up before buying the toll-free number."},{"name":"Toll-free number (PN…)","kind":"other","parent":"Twilio account (paid)","required":true}]},"prerequisites":[{"entry":"twilio/account-and-keys","note":"Trial accounts cannot complete toll-free verification."}],"identity_requires":[],"have_ready":[{"kind":"tax_id","description":"Business registration number (US EIN), issuing authority and country, exactly as registered","why":"Required for all business types except sole proprietor.","needed_for":["submit-verification"],"auto_check":"name_consistency","source_url":"https://www.twilio.com/docs/messaging/compliance/toll-free/api-onboarding"},{"kind":"live_website","description":"Live business website matching the business name","why":"Business website is a required field and is checked by reviewers.","needed_for":["submit-verification"],"auto_check":"website_live","source_url":"https://www.twilio.com/docs/messaging/compliance/toll-free/api-onboarding"},{"kind":"app_privacy_policy_url","description":"Public privacy policy URL and Terms of Service URL with SMS disclosures (message rates, frequency, opt-out)","why":"Missing or incomplete Terms of Service is rejected with error 30493.","needed_for":["submit-verification"],"auto_check":"website_live","source_url":"https://www.twilio.com/docs/api/errors/30493"},{"kind":"other","description":"Screenshots of the opt-in flow hosted at public URLs, with a separate consent checkbox or action","why":"Opt-in image URLs are required, and bundled consent is rejected (error 30475).","needed_for":["submit-verification"],"auto_check":"none","source_url":"https://www.twilio.com/docs/api/errors/30475"},{"kind":"other","description":"A real sample production message and the confirmation message (business name, help, STOP, rates)","why":"Required field; incomplete confirmation messages are rejected (error 30503).","needed_for":["submit-verification"],"auto_check":"none","source_url":"https://www.twilio.com/docs/api/errors/30503"},{"kind":"other","description":"Name, email and phone of an authorised business representative (a real person, not \"Admin\")","why":"Generic roles are rejected (error 30483).","needed_for":["submit-verification"],"auto_check":"none","source_url":"https://www.twilio.com/docs/api/errors/30483"}],"steps":[{"id":"account","title":"Use an upgraded Twilio account","summary":"Sign in to a paid Twilio account.","route":"guided","gate":"human_login","human_only":true,"gate_label":"You sign in","depends_on":[],"optional":false,"url":null,"lead_time":null,"preflight":[],"captures":null},{"id":"trust-hub-profile","title":"Create a Trust Hub customer profile","summary":"Create the Primary (or Secondary) Compliance Profile in Trust Hub describing your business, before buying the number.","route":"guided","gate":"human_submit","human_only":true,"gate_label":"You press submit","depends_on":["account"],"optional":false,"url":"https://console.twilio.com/","lead_time":null,"preflight":["legal_name_matches_documents"],"captures":null},{"id":"buy-number","title":"Buy a toll-free number","summary":"Buy a toll-free number, choosing Business / Nonprofit / Sole Proprietor. Twilio charges the full monthly price on purchase.","route":"guided","gate":"human_payment","human_only":true,"gate_label":"You add payment details","depends_on":["trust-hub-profile"],"optional":false,"url":null,"lead_time":null,"preflight":[],"captures":null},{"id":"submit-verification","title":"Submit the toll-free verification","summary":"Fill business and contact details, address, use case, message samples, volume, opt-in type and screenshots, privacy and terms URLs, and accept the terms. You press submit.","route":"guided","gate":"human_submit","human_only":true,"gate_label":"You press submit","depends_on":["buy-number"],"optional":false,"url":null,"lead_time":null,"preflight":["website_live","website_not_form_only","privacy_policy_reachable","domain_email_matches_website"],"captures":null},{"id":"review","title":"Wait for Twilio review","summary":"Status moves from Not verified (Restricted) to Verification in progress (Pending) to Approved (Verified) or Rejected.","route":"guided","gate":"third_party_review","human_only":true,"gate_label":"The provider reviews it","depends_on":["submit-verification"],"optional":false,"url":null,"lead_time":{"official":{"text":"Twilio reviews TFV requests within three business days.","source_url":"https://www.twilio.com/docs/messaging/compliance/toll-free","source_title":"Twilio docs – Toll-free verification overview"},"reported":{"text":"Some third-party vendors report much longer waits because of carrier backlog.","source_url":"https://www.embedmyreviews.com/docs/messaging-and-ai/twilio-toll-free-number-for-us-and-canada/","source_title":"EmbedMyReviews – Twilio toll-free number for US and Canada"},"typical_minutes":null},"preflight":[],"captures":null}],"gates":[{"step":"account","gate":"human_login","label":"You sign in"},{"step":"trust-hub-profile","gate":"human_submit","label":"You press submit"},{"step":"buy-number","gate":"human_payment","label":"You add payment details"},{"step":"submit-verification","gate":"human_submit","label":"You press submit"},{"step":"review","gate":"third_party_review","label":"The provider reviews it"}],"lead_times":[{"step":"review","what":"Wait for Twilio review","official":{"text":"Twilio reviews TFV requests within three business days.","source_url":"https://www.twilio.com/docs/messaging/compliance/toll-free","source_title":"Twilio docs – Toll-free verification overview"},"reported":{"text":"Some third-party vendors report much longer waits because of carrier backlog.","source_url":"https://www.embedmyreviews.com/docs/messaging-and-ai/twilio-toll-free-number-for-us-and-canada/","source_title":"EmbedMyReviews – Twilio toll-free number for US and Canada"}}],"outputs":[{"name":"TWILIO_TOLL_FREE_NUMBER","description":"Verified toll-free sending number","secret":false,"example_format":"+1 8XX XXX XXXX","environments":null}],"renewals":[],"estimated_minutes":null,"guide_url":"https://verapli.com/guides/twilio/toll-free-verification"}